Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognised travel brand!

Our team of customer-focused travel and tech enthusiasts is on a mission to create a new approach to travelling, and become a household name for travel needs by creating unforgettable memories for travellers across the globe.

What the job entails 🤝

• Answering customer questions by email and online chat, and reviewing bookings for accuracy.
• Actively handling last-minute bookings and communicating with partner drivers.
• Resolving urgent matters over the phone and redirecting clients to the appropriate channels.
• This is a full-time position with a rotating shift schedule, including weekends — we operate 24/7 and shifts are distributed fairly across the team.

What we are looking for 🔥

• Full English proficiency (C1 or above) is required.
• Optimistic, can-do people who want to grow professionally.
• Strong attention to detail and clear communication with clients and drivers, primarily in writing and over the phone.
• Comfortable working in a fast-paced environment, both as part of a team and independently.
• Able to navigate multiple systems (Slack, ticketing and booking software, and more).
• Experience in hospitality, tourism, or logistics is a plus, but not required.

Why Daytrip 😎

• You will learn from a team of highly driven professionals and have the opportunity to bring your own ideas to the table, with real scope to take on roles beyond Operations.
• Interact with travellers and drivers from all over the world — we operate in 130+ countries.
• Modern office at Port 7, Holešovice — informal and social
• Multisport card discount, meal allowance, extra days off, paddleboards & boats available for summer adventures, and more!
• Performance bonus & Home office possible after the trial period by agreement.

Many of our Customer Support Specialists grow within the Operations team — moving into Senior CS, Team Lead, or Driver Support roles — or go on to apply for openings across the wider business as they develop.

We are always looking for great people for this role. If your profile stands out, we will be in touch even if the timing is not immediate.