🚀 Job Title: Retail Operations Manager

📍 Location: Milano, Verona (other future locations)

🧭 Department: Retail & E-commerce Operations

📃 Contract Type: CCNL COMMERCIO - 1 Level - Full Time Permanent

💸 Salary range: 38.000 € – 42.000 € + bonus

🎯 The Role

We are looking for an experienced Retail Operations Manager to lead the operational excellence, profitability, and growth of Webidoo's retail network.

In this role, you will own the day-to-day operations of our physical stores while driving the performance of our omnichannel business across retail, e-commerce, and Amazon Marketplace. You will oversee store operations, inventory, logistics, workforce planning, commercial negotiations, and new store openings, ensuring a seamless customer experience across every touchpoint.

This is a highly hands-on leadership role requiring a balance of strategic thinking and operational execution in a fast-growing retail environment.

💼 Key Responsibilities // What You Will Do

Retail Operations & Store Performance

• Own the day-to-day operations of Webidoo's retail stores, ensuring outstanding customer experience, operational excellence, and commercial performance.
• Drive revenue growth through sales optimization, cross-selling, upselling, and continuous performance monitoring.
• Maintain an active presence on the sales floor, supporting store operations while improving workforce productivity and reducing operational costs.
• Oversee opening and closing procedures, cash reconciliation, store security, and compliance with company standards.
• Execute visual merchandising initiatives, promotional campaigns, store layouts, and product positioning to maximize customer engagement and sales conversion.

Omnichannel & Digital Operations

• Own the operational management of Webidoo's e-commerce platform and Amazon Seller Central, ensuring smooth daily operations and continuous business growth.
• Manage product catalog accuracy, pricing, promotions, listings, and marketplace compliance.
• Monitor Amazon Account Health, operational KPIs, and marketplace performance, identifying opportunities for continuous optimization.
• Ensure seamless integration between physical retail and digital channels to deliver an exceptional omnichannel customer experience.
• Oversee order processing and fulfillment operations, ensuring efficiency, accuracy, and excellent customer satisfaction.

Supply Chain, Inventory & Logistics

• Own inventory planning, stock availability, replenishment, and product rotation across all retail and digital channels.
• Forecast demand and coordinate purchasing activities to minimize stockouts while optimizing inventory levels.
• Collaborate with suppliers, warehouses, and logistics partners to ensure efficient supply chain operations.
• Monitor inventory accuracy, warehouse performance, and stock reconciliation through regular audits.
• Continuously improve inventory turnover and operational efficiency.

Retail Expansion & Commercial Operations

• Lead the operational execution of new store openings, coordinating suppliers, contractors, and internal stakeholders from planning to launch.
• Negotiate commercial terms with landlords, suppliers, and service providers to optimize CAPEX and operational costs.
• Coordinate store fit-outs, layouts, and operational readiness, ensuring every new location meets Webidoo's quality standards.
• Build and maintain strong relationships with external partners to support retail expansion.

People Management & Workforce Planning

• Manage workforce planning, scheduling, attendance tracking, and payroll inputs for retail staff.
• Recruit, onboard, coach, and develop store teams to build a high-performing retail organization.
• Train employees on sales techniques, operational excellence, and customer experience best practices.
• Foster a culture of accountability, collaboration, continuous improvement, and performance.

🎓 Requirements

• 5+ years of experience in retail operations, retail management, or omnichannel retail environments.
• Proven experience managing physical retail stores with full operational responsibility.
• Experience with inventory management, supply chain coordination, and procurement.
• Strong knowledge of retail KPIs, P&L management, margins, and operational performance.
• Experience using POS systems, ERP platforms, and inventory management software.
• Experience managing Amazon Seller Central or other e-commerce marketplaces is highly preferred.
• Strong commercial negotiation skills with suppliers, landlords, or external partners.
• Experience managing teams, workforce planning, scheduling, and staff development.
• Excellent analytical, organizational, and problem-solving skills.
• Comfortable working in a hands-on environment while maintaining a strategic mindset.
• Excellent communication skills and fluency in both Italian and English.

💰 Compensation & Benefits

• Gross annual salary: €38,000 – €42,000, plus performance bonus.
• Permanent full-time employment under CCNL Commercio
• Opportunity to join one of Italy's fastest-growing AI and digital innovation companies.
• Career development opportunities within a rapidly expanding international organization.