TL;DR

The Role: Own customer onboarding from contract signature to Go-Live. You are the technical consultant who configures Sloneek, migrates HR data, trains users, and makes sure clients love us from Day 1. You manage 3–5 concurrent projects.

The Market: Primarily Czech and Slovak clients (SMB to Enterprise), plus international accounts across the EU.

The Metrics:

• Time-to-Live: SMB ≤30 days | Mid-Market 30–45 days | Enterprise 60–90 days
• Client Satisfaction (OSAT): ≥4.5/5
• 90-day Retention: ≥98%
• Support Tickets (first 30 days): ≤10 per account

The Product: Modern AI-powered HRIS (ATS, core HR, onboarding, time tracking, e-signing, performance management). Complex enough to require technical depth. Good enough that clients actually use it — check our G2 reviews.

The Comp: €3,500–4,000/month (B2B contract).

Not for you if: You hate documentation, blame clients for delays, can't explain technical concepts simply, or need someone to hold your hand through projects.

Why We're Hiring

We're Sloneek - a scale-up building a modern HRIS that automates the boring admin so HR teams can focus on people, not paperwork. Real customers, real revenue, fast month-over-month growth.

The problem: Sales is closing faster than we can onboard cleanly, and poor implementation = early churn. We need someone who turns signed contracts into happy, self-sufficient customers - and who can run several projects at once without dropping balls.

You won't figure it out alone: implementation templates, migration guides, and training materials exist. Your job is to execute flawlessly and make the playbook better.

What You'll Do

Project Management: Run structured kick-offs, own timelines, hold clients accountable for their deliverables (data prep, testing, decisions). Anticipate bottlenecks. Hit Time-to-Live targets.

Technical Setup & Data Migration: Guide clients from messy Excel to clean import. Configure Sloneek to match their HR workflows (org structure, absence policies, rights, document templates). Recommend best practices, not just "what they asked for." Validate everything before Go-Live.

Training & Change Management: Deliver hands-on training for admins and key users in Czech/Slovak and English. Teach clients to solve their HR problems with Sloneek, not just "click here." Make them self-sufficient before handoff.

Handoffs: Digest Sales notes before kick-off — clients never repeat themselves. Document the full implementation for Customer Success. Zero information loss between Sales → you → CS.

Process Improvement: Spot patterns where clients get stuck, report them to Product, and improve the Knowledge Base and onboarding playbooks.

What We're Looking For

✅ 3+ full B2B SaaS implementations managed end-to-end, kick-off to go-live (5+ is a plus); experience running multiple projects in parallel

✅ Hands-on technical execution — data migration (imports, field mapping, validation), system configuration; HR systems a plus, SQL/API a bonus

✅ Live training delivery to customer groups (5–50 people), with materials you created yourself

✅ Czech or Slovak (native) + English (B2+) for training delivery and documentation

✅ PM discipline — proper tools and timelines, not "keeping it in your head"

Mindset: Accountability without blame games. Consultant, not order-taker — you push back on bad client ideas. Direct, structured communication without condescension. Self-directed, resilient, and honest: no "just go live and we'll fix it later."

Red Flags — Don't Apply If:

🚩 Only support, CS, or sales background — never owned an implementation end-to-end

🚩 You "wing it" instead of managing projects

🚩 Never migrated data or worked with data structures

🚩 Never delivered live training (only created docs)

🚩 You've changed jobs every 12 months for the last 3+ years

🚩 You can't explain technical concepts simply

What You Get

• €3,500–4,000/month (B2B contract, depending on experience and location)
• Remote-first setup — offices in Prague, co-working in Košice and Bratislava, EU timezone, async-friendly
• Unlimited vacation, MacBook, phone, co-working allowance, mental health support, development budget
• A role where you directly impact retention and shape the onboarding playbook as we scale
• Direct access to CX Lead, Product, and Sales — no approval bureaucracy
• A small international team that values craft over politics and tells you honestly when something isn't working

What Happens Next

1. Short call to align mutual expectations (30 min)
2. Practical assignment (90 min) — a 15-min implementation plan for a real client scenario, a mock training session, and a crisis situation. We give you feedback and ask you to try again.
3. Team check (60 min) — conversation with CX Lead, CSM, and a Sales/Product person

When everything clicks, we'll welcome you among us as soon as possible. 🐘